The Financial Services (Banking Reform) Bill is rapidly progressing through the House of Lords and will allow complaints about case management companies (CMCs) to pass over to the Legal Ombudsman meaning theycould be liable for compensation payments to disgruntled customers. The change from the Ministry of Justice (MOJ) who currently handle such complaints will allow them to concentrate on bad practice. Justice Minister Shailesh Vara said that the Government is to bring on "tough new powers across the board" and "This latestchange will make sure people who get a bas service can get redress". The Legal Ombudsman has greeted the move and said "It will boost confidence in the service provided by the sector" and confirmed that the service"will be ready to start accepting complaints as soon as leglislation allows".
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